Website privacy notice

Who to contact

This notice covers stingraylagoon.com, the Stingray Lagoon website for the encounter at Carambola Beach Club, St. Kitts. For privacy questions or requests about information you have shared, email info@stingraylagoon.com. For a reservation, email booking@stingraylagoon.com.

Enquiries and reservations

When you email or message us, the team receives your contact details and the information you choose to send. This may include your preferred date, group size, ship details or booking reference. The team uses these details to answer your question and help arrange or manage your visit.

Online booking buttons open FareHarbor. Details entered there are handled through its reservation and payment service and made available to the activity provider for your booking. Review the provider, requested information, total price and notices in checkout before submitting. See FareHarbor’s privacy statement and customer terms.

Please do not send payment-card details, passwords or identity documents by ordinary email or WhatsApp. If you need assistance participating, start by asking how to discuss your needs privately.

Browsing, hosting and security

GoDaddy hosts this website and its business email, and the website uses GoDaddy’s website-security service. Providing and protecting these services can involve technical information such as an IP address, requested page, browser information and access time. See GoDaddy’s privacy policy.

Optional analytics and advertising

Google Analytics and Meta Pixel are configured to load only after you allow the relevant optional measurement on this website. These tools help measure visits and interactions with booking or contact links. Google and Meta may receive browser, device and page information when enabled.

You can reject optional measurement and still browse and open booking links. Use Cookie preferences in the footer to change your selection. Your choice is stored in your browser for up to 180 days. See our cookie information, Google’s privacy policy and Meta’s privacy policy.

Other services you choose to open

WhatsApp, Google Maps and FareHarbor operate their own services. Opening those links or using their forms brings their own privacy notices and settings into play. Information may be processed outside St. Kitts by the services involved.

Questions, corrections and deletion requests

Email info@stingraylagoon.com if you want to ask about information held in connection with an enquiry or booking, correct a detail, or request access or deletion. Include enough information to locate the enquiry or booking, without sending unnecessary sensitive documents. What can be provided or deleted depends on the records involved and any applicable obligations; service providers also have their own request processes.

This notice describes this website’s current services. Updates will be posted here with a revised date.